Frequently Asked Questions


Click on the registration link (you should receive it from our Relationship Manager or your referral) – Fill in all the required details such as Name, Personal ID No, Nationality, Email and Mobile Phone Number. Once you are done, you should receive a confirmation email from Quantum Metal to setup your password and 6 digit pin to complete your account registration. In case, you do not see it, make sure to check the spam/junk inbox too. You may refer to the PDF file HERE.

Login to your QM account – go to User Settings > Edit Profile > Upload Your National ID. You can also look through other details, including Beneficiary. Also, go to Bank Account under User Settings, click ADD and fill up the necessary details. You may refer to the PDF file HERE.

Yes – you will need to complete KYC before withdrawing funds to your bank account

Can, a representative of a company is required to submit a manual registration request to QM’s customer service. Make sure mobile number & email address of the representative has never been used to register with QM.


Login to your QM account & Go to your account – under GAE > select Purchase GAE > GAE10X > input the number of units you wish to invest. Please note that each transaction is limited to a maximum number of 22 units but there are no limitations on the number of transactions that you could perform per day. You may refer to the PDF file HERE.

You can login to your QM account – under GAE > List > Code. You may refer to the PDF file HERE.

You can do any transaction between 9.30am to 4.30pm on working days.

Yes, you can buy GAE but it will be subjected to the availability of gold inventory. + 3% mark up = the GAE purchase price. Please refer to for the actual price.

No. Both are of a different asset class.

GAE is offered in units. Each unit is priced at USD250. The conversion to MYR is based on the actual transaction day’s FX rate.

One unit is USD250. You can find out the exact gram of gold by checking the gold price on the day you transact divided by USD250 as stated on QM’s website. That’s the amount of gold you have.

You can only see the total weight of gold upon completion of the transaction.

You can’t do leveraging with bank Gold Investment account.

Yes, you can have more than one GAE investment entries in your QM Gold Investment account.

No. QM Gold Investment account is tagged to only one personal ID number.

Yes. After the cheque has been cleared, the purchase gold price is depending on the day the cheque is cleared.

Pricing / Fee

You can refer to for world gold price. You can also refer to for QM’s selling price which has 3% spread mark up.

The price shown in QM is inclusive of the 3% mark up. The price changes upon the fluctuation of every RM1/g

Gold price will be updated by each change of RM1/g based on
gold price in

You can log into your QM account – under GAE > List > Code

There is no additional cost incur other than the spread, advance fee and FPX fee upon purchase of GAE.

3% spread (mark up from world gold price) and 3.5% advance fee on the financing amount. If transaction performed using FPX, additional charges of RM0.70 per transaction.

It will depends on the payment method. Online transfer will follow Monday’s rate. FPX payment will follow Friday’s rate.

GAE does not have margin call.

The maximum risk an investor can experience is only on the entire invested sum; which is a capital loss but that only occurs when an investor chose to sell or terminate GAE.

Advance fee is being charged yearly and paid in advance.

There will be no limit or charges when you transfer using the MyGold-i e-Gold wallet and the transfer is immediate.

The advance fee is being calculated based on 3.5% on the financing amount (leveraged amount).

It will not be terminated as long as you continue to serve the advance fee after a year.


RM1,375.64 – RM1,020.00 (Invested Amount )
= RM 355.64 (Profit)

RM355.64 / RM1,020.00 (Invested Amount)
= 34.8% (% of Profit)

Support System

You can login to your QM account – under GAE > List (Net Cash Out > Initial Investment = Gross Profit)

EION4U System will immediately notify you once your gold investment reaches 15% profit or more, and you can decide to release your investment for profit or to hold onto it for future gain.


Provided that you have paid off the financing amount. Eg. Invested RM10K + Financing amount RM90K = RM100K gold.

Login to your QM account. Go to GAE > Lists, determine the GLA code that you wish to sell/terminate. At the end of the code, click on “Action” & select “Termination”. Select the number of unit(s) you wish to sell/terminate. Once done, click “Submit” & you’ll go to a GAE Termination Confirmation page & click on “Submit” to complete the request to sell/terminate. You may refer to the PDF file HERE.

No. You can sell your GAE10X anytime. When you sell, it will be sold to QM.

No, because KYC verification is done based on the details of the company. However, once GAE10X is sold, the company can choose to have the entire sold amount to be credited into its GSA account & subsequently transfer it to an individual GSA account (provided that the individual has a QM account). Once it is transferred, that individual can do withdrawal.

QM does not provide physical gold delivery services out of Malaysia. However, you could collect physical gold at Brinks for gold weighing from 1kg & above. Before that, QM will contact you to make the necessary arrangements.

a: go to “GSA” & click “Buy Gold” from account.

b: at “Buy gold” enter the total amount of QM sell price for physical gold withdrawal.

c: At “Buy Gold Method” – select “Direct Bank In” or “Payout Account” or “PayDirect – FPX” then click submit.

d: go to “GSA”, click physical withdrawal, choose the grammage of gold bar, select physical withdrawal country & physical withdrawal region, then click submit.

e: for “Direct Bank In”, need to send purchase slip together with the payment bank in slip to QM customer service, inform QM that you wish to withdraw physical gold.

You may refer to the PDF file HERE.


Leverage means the placement of capital on behalf of investors for investment purpose to get bigger returns.

If it falls under capital gain, it is tax exempted. If it falls under trading, the profit will be taxed. Please refer to your tax advisor.

We are trading on physical gold. The method is similar to buying a real property with a mortgage. Upon termination of GAE10X, we can withdraw the physical gold based only on the invested amount. It is a different asset class compared to forex trading and unit trust.

QM is the system provider and gold supplier to Bank Muamalat, Al-Rajhi Bank, Alliance Bank and Affin Bank.

ISRA, a wholly-owned subsidiary by Bank Negara Malaysia, has certified the product. Please refer to this file.

For GAE10X account, golds are specifically kept in London Bullion Bank as the collateral for the leveraged financing.

Yes, you will get the confirmation from QM in your email.

Quantum Metal was established in 2012 in Malaysia. EION Management was established in 2020 as appointed authorized distributor of Quantum Metal.

Advance fee is a financial charge for the leveraged facility amount provided when an investor invested in GAE. The fee is paid in advance and it renewable on an annual basis. As the term suggested, advance fee is returnable if an investor terminate GAE account within 1 year of purchase.
The refund amount is to be prorated based on the days the GAE is activated.

Spread is markup – the difference between a product’s selling price and cost. For example, if a product sells for RM125 and costs RM100, the additional price increase is (RM125 – RM100) / RM100) x 100 = 25%.

A margin call occurs when the value of the account falls below a certain threshold, forcing the investor to add more money in order to satisfy the loan terms from the broker or regulators.

There will be no best timing for gold investment as the gold price fluctuates every day.

Continue to hold your GAE investment and to serve the advance fee (3.5%) after one year. Even if the gold price drops, there won’t be any risk unless you sell your GAE while it is at a loss.

The minimum age is 18 years old and above. For those 18 years old & below, a joint name account with parents is required.


Our in-house support staff is here to help.


Information on these pages contains forward-looking statements that involve risks and uncertainties. Markets and instruments profiled on this page are for informational purposes only and should not in any way come across as a recommendation to buy or sell in these assets. You should do your own thorough research before making any investment decisions. EION Management Sdn. Bhd. does not in any way guarantee that this information is free from mistakes, errors, or material misstatements. It also does not guarantee that this information is of a timely nature. Investing in Open Markets involves a great deal of risk, including the loss of all or a portion of your investment, as well as emotional distress. All risks, losses, and costs associated with investing, including total loss of principal, are your responsibility. The views and opinions expressed in this article are those of general information gathered from various sources and do not necessarily reflect the official policy or position of EION Management Sdn. Bhd. The information, however, is intended to be helpful and to get you thinking in a more sophisticated manner and possibly will assist you to ask the right questions or decisions making. Moreover, we encourage you to contact us to talk to us further on your issues or areas of interest.

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