Frequently Asked Questions


EION Management is a global gold asset consultancy company that that aims to provide top-notch online buying and selling gold management services for local as well as international clients. As a company, we do not just aim to build a solid network of clients around the world, but also to equip them with sufficient knowledge as a basis of foundation for savvy and innovative way in buying gold online through our platform.

Quantum Metal is the platform that provides supply to EION Management. Quantum Metal was registered on 30th July 2012 in Malaysia and is one of the largest gold bullion distributors in Malaysia, providing 99.99% premium gold products to the Malaysian market such as government bodies, banks and financial institutions.

For more information about Quantum Metal, please visit

Quantum Metal offers 99.99% grade gold products that are London Bullion Market Association (LBMA) certified. Gold is supplied by The Perth Mint Australia that is fully owned by the Government of Western Australia, where the gold purity and weight are 100% guaranteed by the Government. This also means that Quantum Metal only sells the highest quality gold products.

The Perth Mint Australia remains one of the few refiners in the world and the only in Australia accredited as a refiner, weight master and assayer with the five global precious metal exchanges being the LBMA, the New York Commodity Exchange, the Shanghai Gold Exchange, the Tokyo Commodity Exchange and the Dubai Multi Commodities Centre.

Allocated gold means the gold is your property and you are the legal owner of the gold. Allocated gold accounts use your funds to buy and store physical gold in secure, insured vaults. The gold stays in the vault and cannot be used for any other purpose.

When you buy gold with Quantum Metal, you are the legal owner of the gold. You pay Quantum Metal to keep the gold for you. No matter what happens, your gold is protected even if Quantum Metal closes down for any reason.

With unallocated gold, which is also knowns as paper gold has higher risk in general. Unallocated gold accounts do not have to physically store your gold. Your gold may be lent out during the time that the company or bank holds the gold on your behalf. If the gold provider goes bankrupt, you get the promises that your gold will be returned – which will leave you waiting in line with other creditors.

The Perth Mint Australia, the gold supplier that is fully owned by the Government of Western Australia has gold products that are guaranteed by the Government.

By holding an account with Quantum Metal, your gold will be safely secured and saved in the gold vault – Brinks.

Brink’s has safeguarded valuables since 1859. With 150 years of experience, Brink’s offers the utmost quality of service and sets the market standard.

Lloyd’s of London Insurance is the premium insurance provider. It protects the gold 100% against all possible risks in Brinks.

There is a 100% buyback guarantee by Quantum Metal for all Gold products sold with terms and conditions applied.

Your Quantum Metal account is not a bank account but work similarly to it. While you hold your currency at the bank, you hold gold as a currency in Quantum Metal. 

The gold currency can only be used to:

  1. Re-purchase in other gold products within Quantum Metal, and
  2. The value can be withdrawn in the form of your local currency at your convenience to your bank account.

No funds are collected by EION Management. All transactions are transacted securely via the FPX payment gateway within Quantum Metal’s platform.

Yes. If something happens to Quantum Metal your gold in the gold vault will still be your gold. The company liquidator will sell the gold, deduct the administrative fees owed and return the cash value to you according to the market price on the day of sale.

Level 16 Menara Skymind, 10050 Georgetown, Pulau Pinang, Malaysia.

4, Jalan Residensi, 10450 George Town, Pulau Pinang.

Suite 16-01 Level 16, G Tower 199, Jalan Tun Razak, 50400 Kuala Lumpur.

No 53-02 & 55-02, Jalan Setia Tropika 1/8, Taman Setia Tropika, 81200 Johor Bahru.

No.9, Jalan Bukit Mata, Level # UG -02, Gateway Kuching, 93100 Kuching, Sarawak.

(2-1-10) Lot 10 Block A Tingkat 1 Kolam Centre Fasa 2, Jalan Lintas, Luyang
88300 Kota Kinabalu, Sabah.

No 32, Lorong Sena 8, 96000 Sibu Sarawak


Click on the registration link (you should receive it from our Relationship Manager or your referral) – Fill in all the required details such as Name, Personal ID No, Nationality, Email and Mobile Phone Number. Once you are done, you should receive a confirmation email from Quantum Metal to setup your password and 6 digit pin to complete your account registration. In case, you do not see it, make sure to check the spam/junk inbox too. You may refer to the PDF file HERE.

Login to your QM account – go to User Settings > Edit Profile > Upload Your National ID. You can also look through other details, including Beneficiary. Also, go to Bank Account under User Settings, click ADD and fill up the necessary details. You may refer to the PDF file HERE.

Yes – you will need to complete KYC before withdrawing funds to your bank account.

You can. A representative of a company is required to submit a registration request through EION website, choose the relevant customer service form under the ACCOUNT REGISTRATION category. Please ensure you submit all the required documents.


Login to your QM account & Go to your account – under GAE > select Purchase GAE > GAE10X > input the number of units you wish to buy. Please note that each transaction is limited to a maximum amount of RM30,000 (around 21 units) but there are no limitations on the number of transactions that you could perform per day. You may refer to the PDF file HERE.

You can login to your QM account – under GAE > List > Code. You may refer to the PDF file HERE.

Selling activities can be carried out as long as the global gold market is open from Monday (6:00 am) to Saturday (5:00 am) except during LBMA gazetted public holidays.

Buying activities is daily; 24 hours a day. For weekend, the market closing price is used as QM sell price until the market opens up again. Subjected to stock availability.

Gold price + 3% mark up = the GAE10X purchase price. Please refer to Quantum Metal for the actual price.

No. Both are of a different asset class.

GAE10X is offered in units. Each unit is priced at USD250. The conversion to MYR is based on the actual transaction day’s FX rate.

1 unit is USD250. To calculate, use the formula below:

Total initial modal/ capital divide your buy price (QM Sell Price) = grams in gold & then multiply by 10.

You can only see the total weight of gold upon completion of the transaction.

You cannot multiply buying gold from the bank ten times similarly to how GAE10X works.

Yes, you can buy more than one GAE10X in your QM gold account.

No. QM gold account is tagged to only one personal ID number.

Pricing / Fee

You can refer to for world gold price. You can also refer to Quantum Metal for their selling price which has 3% mark-up.

The price shown in QM is inclusive of the 3% mark-up.

You can log into your QM account – under GAE > List > Code.

There is no additional cost incurred other than the 3% mark-up and 3.5% management fee that is paid upfront for the 1st year upon purchase of GAE10X.

Management fee is a financial charge for the outstanding balance that is paid upfront when a client buys GAE10X. It is deferred 2nd year onwards & is to be deducted from profit upon the termination of GAE10X.

Management fee is returnable if a client terminates GAE10X account within 1 year of purchase. The refund amount is to be prorated based on the days the GAE10X is activated.

The management fee is calculated based on 3.5% on the 90% outstanding balance.

Spread is markup – the difference between a product’s selling price and cost. For example, if a product sells for RM125 and costs RM100, the additional price increase is 【(RM125 – RM100) / RM100】 x 100 = 25%.


Support System

You can login to your QM account – under GAE > List (Net Cash Out > Initial Investment = Gross Profit)

EION4U System will notify you once your gold asset profit reaches 5% profit or more, and you can decide to release your asset for profit or to hold onto it for future gain. Please contact your Relationship Manager if you have further queries or contact EION Customer Service at +60 16-401 7723.


You can, provided that you have paid off the financing amount.

Eg. Initial Booking Fee RM10K + Financing amount RM90K = RM100K gold.

Login to your QM account. Go to GAE > Lists, determine the GAE code that you wish to sell/terminate. At the end of the code, click on “Action” & select “Termination”. Select the number of unit(s) you wish to sell/terminate. Once done, click “Submit” & you’ll go to a GAE Termination Confirmation page & click on “Submit” to complete the request to sell/terminate. You may refer to the PDF file HERE.

You can withdraw partially by unit.

No. You can sell your GAE10X anytime. When you sell, it will be sold to QM.

No, because KYC verification is done based on the details of the company. However, once GAE10X is sold, the company can choose to have the entire sold amount to be credited into its GSA account & subsequently transfer it to an individual GSA account (provided that the individual has a QM account). Once it is transferred, that individual can do withdrawal.

QM does not provide physical gold delivery services out of Malaysia. Please contact your Relationship Manager if you intend to do so for more details.

a: go to “GSA” & click “Buy Gold” from account.

b: at “Buy gold” enter the total amount of QM sell price for physical gold withdrawal.

c: At “Buy Gold Method” – select “Direct Bank In” or “Payout Account” or “PayDirect – FPX” then click submit.

d: go to “GSA”, click physical withdrawal, choose the grammage of gold bar, select physical withdrawal country & physical withdrawal region, then click submit.

e: for “Direct Bank In”, need to send purchase slip together with the payment bank in slip to QM customer service, inform QM that you wish to withdraw physical gold.

You may refer to the PDF file HERE.


If it falls under capital gain, it is tax exempted. If it falls under trading, the profit will be taxed. Please refer to your tax advisor.

QM is the system provider and gold supplier to Bank Muamalat and Affin Bank.

Yes, after completion of purchase, you may find the necessary legal documents stated as Acceptance of Wakalah, Deed of Charge, Murabahah Sale Aqad & FlexiGoldProduct which are reflected in your account.

Quantum Metal was established in 2012 in Malaysia.

EION Management was established in 2020 as appointed authorized distributor of Quantum Metal.

EION Management is an authorized mandate partner of Quantum Metal with the main purpose to assist clients to buy and sell gold online via QM’s platform.

Gold Convert Account (GCA) is a facility where you could request up to 85% of the gold value available in your Gold Storage Account (GSA) as cash advance with a 3.5% management fee.

There is no best timing when to buy as the gold price fluctuates every day.

The minimum age is 18 years old and above. For those 18 years old & below, a joint name account with parents is required.

Continue to hold your GAE10X asset. Even if the gold price drops, there won’t be any risk unless you sell your GAE10X while it is at a loss.

Yes, provided that the inheritant is aware of the existence of the QM account.

No, because

1. Genneva charges a premium of 25 to 30% vs QM’s standard 3% mark up (That is only when clients buy from QM but totally no mark up when sell.)

2. Genneva promises a fixed 2 to 3% monthly return vs QM where there’s no guarantee of fixed returns & profit performance are solely based on gold price movements which are beyond control our control.

3. The rest includes money laundering, illegal deposit taking, tax evasion & more. Whereas, QM is a reporting agency to Bank Negara Malaysia where it’s activities are closely monitored.

In conclusion, QM is entirely different than Genneva.

Article: A 5-min guide on the biggest gold trading scandal in Malaysia, involving 35,000 Malaysians

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Information on these pages contains forward-looking statements that involve risks and uncertainties. Markets and instruments profiled on this page are for informational purposes only and should not in any way come across as a recommendation to buy or sell in these assets. You should do your own thorough research before making any decisions buying and selling gold in this (QM) platform. EION Management Sdn. Bhd. does not in any way guarantee that this information is free from mistakes, errors, or material misstatements. It also does not guarantee that this information is of a timely nature. Buying and selling gold in Open Markets involves a great deal of risk, including the loss of all or a portion of your present value, capital, as well as emotional distress. All risks, losses, and costs associated with buying and selling gold assets, including total loss of principal, are your responsibility. The views and opinions expressed in this article are those of general information gathered from various sources and do not necessarily reflect the official policy or position of EION Management Sdn. Bhd. The information, however, is intended to be helpful and to get you thinking in a more sophisticated manner and possibly will assist you to ask the right questions or decisions making. Moreover, we encourage you to contact us to talk to us further on your issues or areas of interest.

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