Customer Service

At EION Management, we embrace the priority to provide helpful information, answering questions, and responding to complaints. Customer service is our front line of support for clients and customers and we ensure that customers are satisfied with the products, services, and features that we have to offer. Submit your request & we shall get back to you within 3 to 5 working days with a satisfactory solution.

ACCOUNT LOGIN
ACCOUNT LOCKED DUE TO SIMILAR EMAIL OR REGISTRATION NUMBER

    ERROR POP UP

      IC NO. OR MOBILE NO. ALREADY EXISTS

        UNLOCK ACCOUNT

          To all our valued members & clients,

          Effective 17th Aug 2023 – please email QM at care@qbeb.org or LIVE chat with QM team directly at the official QM’s website at https://www.quantummetal.com.my/ to request for the account unlock. This changes due to security reason.

          Please provide them with below details 👇🏻
          Full name (as per NRIC)
          NRIC No./ Passport No. (Non-Malaysian)
          Mobile No.
          Email

          ACCOUNT REGISTRATION
          JUNIOR ACCOUNT CONVERT TO INDIVIDUAL ACCOUNT

            *Please submit ONE request for EACH parent-child joint account.
            Fill out the form below and click SUBMIT to complete your request.

            Child above 18 years old


            NON-INDIVIDUAL ACCOUNT (COMPANY) REGISTRATION

            REGISTRATION FORM FOR NON INDIVIDUAL ACCOUNT ( COMPANY ) & SAMPLE OF RESOLUTION LETTER

             

              Starting 12 Oct 2022, Non-Individual Accounts (Company) Registration requests shall be submitted directly to QM via LIVE CHAT at https://www.quantummetal.com.my/ to get the e-KYC link for verification purposes.
              The same documentary requirements as listed below are to be submitted:
              1. Full set of company registration by SSM
              2. Latest renewed company registration by SSM
              3. NRIC/ Passport (Non-Malaysian) copy for all directors/ sole proprietor
              4. Screenshot of the company’s bank account number and bank account holder’s name
              On top of the above documents, please refer to the attached Resolution Letter for other requirements.
              đź“ŤImportant Notesđź“Ť
              a. The company email and mobile number are not yet registered/used in any other QM accounts.
              b. The name of the bank account holder should be under your company name to avoid payment-related issues in the future.
              c. The contact person must be one of the Directors.
              d. The Resolution Letter is required in appointing the said Director as the company contact person and in executing BUY & SELL for this QM account (For Sdn Bhd / Partnership).

              REGISTRATION FORM – SHOP MERCHANT

                Please fill out the form below and click SUBMIT to complete your request.


                *Must be from the directors list.

                *Please ensure email and mobile number are not registered/ used in Quantum Metal account.

                *3rd party bank account will not be accepted. Please ensure the account listed belongs to the registered company.










                REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (GRANDPARENT)

                  *Please submit ONE request for ONE joint account per child

                  Joined Account Registration Details

                  Child is below 18 years old

                  *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                  REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (PARENT)

                    *Please submit ONE request for ONE joint account per child

                    Joined Account Registration Details

                    Child is below 18 years old

                    *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                    BENEFICIARY

                      *When the selection of “ESTATE” is ticked, the distribution of assets is based on the Will maker. If account holder wishes to untick the “ESTATE” option, the account holder must provide full beneficiary details as stated in the account for validation purposes before the process to untick the “ESTATE” option is taken.

                      Current Beneficiary Details:

                      CHANGE OF REFERRAL OR CONSULTANT
                      CHANGE OF REFERRAL – DORMANT ACCOUNT

                      Starting 27 December 2022, EION Management will no longer send change of referral (for dormant accounts) requests on your behalf. All requestors are asked to directly send this change of referral request to QM. Kindly download and fill out the form attached and send it to QM via care@qbeb.org or LIVE Chat.

                       

                      Thank you for your continued support and cooperation.

                       

                      CHANGE OF REFERRAL – DORMANT ACCOUNT

                      CUSTOMER TO CHANGE REFERRAL / CONSULTANT

                      (07042022) QBEB-Memo-Change-of-Referral

                       

                        Carefully read the above QBEB Memo before filling out and submitting the form below.

                        DEALER CHANGE OF REFERRAL / CONSULTANT

                        (07042022) QBEB-Memo-Change-of-Referral

                         

                          Carefully read the above QBEB Memo before filling out and submitting the form below.

                          MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

                          (07042022) QBEB-Memo-Change-of-Referral

                           

                            Carefully read the above QBEB Memo before filling out and submitting the form below.

                            SENIOR MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

                              *Please note that this particular request is subject to the Management Approval.

                              CURRENCY
                              CHANGE OF DEFAULT CURRENCY

                                From To

                                FEEDBACK
                                CUSTOMER FEEDBACK FORM

                                  Feedback Type

                                  GAE10X
                                  REQUEST TO BUY GAE10X VIA BANK-IN

                                    GAE5X
                                    (GAE5X) SELL QM GOLD OFFLINE DURING DOWN TIME (ONLY APPLICABLE FROM MONDAY TO SATURDAY, 6AM TO 5AM)

                                      *Please allow 3 to 5 working days for the process to complete.

                                      GSA
                                      (GSA) BUY QM GOLD OFFLINE DURING DOWN TIME (ONLY APPLICABLE FROM MONDAY TO SATURDAY, 6AM TO 5AM)


                                        *Please allow 3 to 5 working days for the process to complete.

                                        (GSA) SELL QM GOLD OFFLINE DURING DOWN TIME (ONLY APPLICABLE FROM MONDAY TO SATURDAY, 6AM TO 5AM)


                                          *Please allow 3 to 5 working days for the process to complete.

                                          INTRODUCER
                                          REVERSE INTRODUCER STATUS

                                            INTRODUCER APPOINTMENT (INTERNAL USE ONLY)

                                              Please fill out the form below and click SUBMIT to complete your request.

                                              PIN & PASSWORD
                                              6 DIGIT PIN

                                               

                                              6 Digit Pin 2

                                                *If this is an urgent request, kindly call Quantum Metal directly at 603 8605 3611.

                                                PERSONAL DETAILS
                                                CHANGE OF EMAIL ADDRESS

                                                  CHANGE OF MOBILE NUMBER

                                                    NRIC NUMBER CORRECTION

                                                      You can now edit/ correct your NRIC number and/or passport number in your QM Gold Storage Account before your KYC is approved/ completed.

                                                      ➡️ Login to your QM account >> click USER SETTINGS >> select EDIT PROFILE.

                                                      State your OCCUPATION before saving the correction.

                                                      To know how to do your KYC & if your KYC is approved, please click here.

                                                      NAME CORRECTIONS

                                                        You can now edit/correct your NAME in your QM Gold Storage Account before your KYC is approved/completed.

                                                        ➡️ Login to your QM account >> click USER SETTINGS >> select EDIT PROFILE.

                                                        State your OCCUPATION before saving the correction.

                                                        To know how to do your KYC & if your KYC is approved, please click here.

                                                        CONSULTANT PROMOTION
                                                        REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE

                                                        *Starting September 2022, Quantum Metal Corporate University (QMCU), a world-class virtual academy for Consultants’ continuous learning and development, will be replaced by Quantum Bullion Exchange Board (QBEB). As such, all newly promoted Consultants are required to pay a new promotion fee of RM300 in the form of a GSA transfer to QBEB’s new account and get a training and QM authorization card.

                                                         

                                                        Kindly refer to “REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE (v7) – 010922″ for more information; or contact your upline/ Consultant for more information.

                                                         

                                                        For all consultants promoted within the period of January 2022 to August 2022, you will need to place an order QM T-shirt and QM-authorized card with additional pay.

                                                         

                                                        Should you have further queries about QBEB/ GEP, kindly contact QBEB at +603 9212 7925/ email at care@qbeb.org.*

                                                         

                                                          Attachment1

                                                          Attachment2

                                                          Attachment3

                                                          Attachment4

                                                          Attachment5

                                                           

                                                          CONSULTANT AGREEMENT as of 17 Oct 2022 (Malay)

                                                           

                                                          CONSULTANT AGREEMENT as of 17 Oct 2022 (English)

                                                           

                                                          **Before submitting this request, download and fill out the CONSULTANT AGREEMENT form above (either of the English or Malay version). Once completed, upload the agreement form before submitting the promotion request.**

                                                            EION4U SYSTEM

                                                              CAN'T FIND WHAT YOU'RE LOOKING FOR?

                                                              Our in-house support staff is here to help.

                                                              Khidmat Pelanggan

                                                              Hantar borang kepada kami

                                                              Di EION Management, kami menerima keutamaan untuk memberikan maklumat yang berguna, menjawab soalan dan menjawab aduan. Perkhidmatan pelanggan ialah barisan hadapan sokongan kami kepada para pelanggan untuk memastikan pelanggan berpuas hati dengan produk, perkhidmatan dan ciri yang kami tawarkan. Hantar borang anda & kami akan menghubungi anda semula dalam masa 3 hingga 5 hari bekerja dengan penyelesaian yang memuaskan.

                                                              ACCOUNT LOGIN
                                                              ACCOUNT LOCKED DUE TO SIMILAR EMAIL OR REGISTRATION NUMBER

                                                                ERROR POP UP

                                                                  IC NO. OR MOBILE NO. ALREADY EXISTS

                                                                    UNLOCK ACCOUNT

                                                                      To all our valued members & clients,

                                                                      Effective 17th Aug 2023 – please email QM at care@qbeb.org or LIVE chat with QM team directly at the official QM’s website at https://www.quantummetal.com.my/ to request for the account unlock. This changes due to security reason.

                                                                      Please provide them with below details 👇🏻
                                                                      Full name (as per NRIC)
                                                                      NRIC No./ Passport No. (Non-Malaysian)
                                                                      Mobile No.
                                                                      Email

                                                                      ACCOUNT REGISTRATION
                                                                      JUNIOR ACCOUNT CONVERT TO INDIVIDUAL ACCOUNT

                                                                        *Please submit ONE request for EACH parent-child joint account.
                                                                        Fill out the form below and click SUBMIT to complete your request.

                                                                        Child above 18 years old


                                                                        NON-INDIVIDUAL ACCOUNT (COMPANY) REGISTRATION

                                                                        REGISTRATION FORM FOR NON INDIVIDUAL ACCOUNT ( COMPANY ) & SAMPLE OF RESOLUTION LETTER

                                                                         

                                                                          Starting 12 Oct 2022, Non-Individual Accounts (Company) Registration requests shall be submitted directly to QM via LIVE CHAT at https://www.quantummetal.com.my/ to get the e-KYC link for verification purposes.
                                                                          The same documentary requirements as listed below are to be submitted:
                                                                          1. Full set of company registration by SSM
                                                                          2. Latest renewed company registration by SSM
                                                                          3. NRIC/ Passport (Non-Malaysian) copy for all directors/ sole proprietor
                                                                          4. Screenshot of the company’s bank account number and bank account holder’s name
                                                                          On top of the above documents, please refer to the attached Resolution Letter for other requirements.
                                                                          đź“ŤImportant Notesđź“Ť
                                                                          a. The company email and mobile number are not yet registered/used in any other QM accounts.
                                                                          b. The name of the bank account holder should be under your company name to avoid payment-related issues in the future.
                                                                          c. The contact person must be one of the Directors.
                                                                          d. The Resolution Letter is required in appointing the said Director as the company contact person and in executing BUY & SELL for this QM account (For Sdn Bhd / Partnership).

                                                                          REGISTRATION FORM – SHOP MERCHANT

                                                                            Please fill out the form below and click SUBMIT to complete your request.


                                                                            *Must be from the directors list.

                                                                            *Please ensure email and mobile number are not registered/ used in Quantum Metal account.

                                                                            *3rd party bank account will not be accepted. Please ensure the account listed belongs to the registered company.










                                                                            REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (GRANDPARENT)

                                                                              *Please submit ONE request for ONE joint account per child

                                                                              Joined Account Registration Details

                                                                              Child is below 18 years old

                                                                              *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                                                                              REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (PARENT)

                                                                                *Please submit ONE request for ONE joint account per child

                                                                                Joined Account Registration Details

                                                                                Child is below 18 years old

                                                                                *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                                                                                BENEFICIARY

                                                                                  *When the selection of “ESTATE” is ticked, the distribution of assets is based on the Will maker. If account holder wishes to untick the “ESTATE” option, the account holder must provide full beneficiary details as stated in the account for validation purposes before the process to untick the “ESTATE” option is taken.

                                                                                  Current Beneficiary Details:

                                                                                  CHANGE OF REFERRAL OR CONSULTANT
                                                                                  CHANGE OF REFERRAL – DORMANT ACCOUNT

                                                                                  Starting 27 December 2022, EION Management will no longer send change of referral (for dormant accounts) requests on your behalf. All requestors are asked to directly send this change of referral request to QM. Kindly download and fill out the form attached and send it to QM via care@qbeb.org or LIVE Chat.

                                                                                   

                                                                                  Thank you for your continued support and cooperation.

                                                                                   

                                                                                  CHANGE OF REFERRAL – DORMANT ACCOUNT

                                                                                  CUSTOMER TO CHANGE REFERRAL / CONSULTANT

                                                                                  (07042022) QBEB-Memo-Change-of-Referral

                                                                                   

                                                                                    Carefully read the above QBEB Memo before filling out and submitting the form below.

                                                                                    DEALER CHANGE OF REFERRAL / CONSULTANT

                                                                                    (07042022) QBEB-Memo-Change-of-Referral

                                                                                     

                                                                                      Carefully read the above QBEB Memo before filling out and submitting the form below.

                                                                                      MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

                                                                                      (07042022) QBEB-Memo-Change-of-Referral

                                                                                       

                                                                                        Carefully read the above QBEB Memo before filling out and submitting the form below.

                                                                                        SENIOR MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

                                                                                          *Please note that this particular request is subject to the Management Approval.

                                                                                          CURRENCY
                                                                                          CHANGE OF DEFAULT CURRENCY

                                                                                            From To

                                                                                            FEEDBACK
                                                                                            CUSTOMER FEEDBACK FORM

                                                                                              Feedback Type

                                                                                              GAE10X
                                                                                              REQUEST TO BUY GAE10X VIA BANK-IN

                                                                                                INTRODUCER
                                                                                                REVERSE INTRODUCER STATUS

                                                                                                  INTRODUCER APPOINTMENT (INTERNAL USE ONLY)

                                                                                                    Please fill out the form below and click SUBMIT to complete your request.

                                                                                                    PIN & PASSWORD
                                                                                                    6 DIGIT PIN

                                                                                                     

                                                                                                    6 Digit Pin 2

                                                                                                      *If this is an urgent request, kindly call Quantum Metal directly at 603 8605 3611.

                                                                                                      PERSONAL DETAILS
                                                                                                      CHANGE OF EMAIL ADDRESS

                                                                                                        CHANGE OF MOBILE NUMBER

                                                                                                          NRIC NUMBER CORRECTION

                                                                                                            You can now edit/ correct your NRIC number and/or passport number in your QM Gold Storage Account before your KYC is approved/ completed.

                                                                                                            ➡️ Login to your QM account >> click USER SETTINGS >> select EDIT PROFILE.

                                                                                                            State your OCCUPATION before saving the correction.

                                                                                                            To know how to do your KYC & if your KYC is approved, please click here.

                                                                                                            NAME CORRECTIONS

                                                                                                              You can now edit/correct your NAME in your QM Gold Storage Account before your KYC is approved/completed.

                                                                                                              ➡️ Login to your QM account >> click USER SETTINGS >> select EDIT PROFILE.

                                                                                                              State your OCCUPATION before saving the correction.

                                                                                                              To know how to do your KYC & if your KYC is approved, please click here.

                                                                                                              CONSULTANT PROMOTION
                                                                                                              REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE

                                                                                                              *Starting September 2022, Quantum Metal Corporate University (QMCU), a world-class virtual academy for Consultants’ continuous learning and development, will be replaced by Quantum Bullion Exchange Board (QBEB). As such, all newly promoted Consultants are required to pay a new promotion fee of RM300 in the form of a GSA transfer to QBEB’s new account and get a training and QM authorization card.

                                                                                                               

                                                                                                              Kindly refer to “REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE (v7) – 010922″ for more information; or contact your upline/ Consultant for more information.

                                                                                                               

                                                                                                              For all consultants promoted within the period of January 2022 to August 2022, you will need to place an order QM T-shirt and QM-authorized card with additional pay.

                                                                                                               

                                                                                                              Should you have further queries about QBEB/ GEP, kindly contact QBEB at +603 9212 7925/ email at care@qbeb.org.*

                                                                                                               

                                                                                                                Attachment1

                                                                                                                Attachment2

                                                                                                                Attachment3

                                                                                                                Attachment4

                                                                                                                Attachment5

                                                                                                                 

                                                                                                                CONSULTANT AGREEMENT as of 17 Oct 2022 (Malay)

                                                                                                                 

                                                                                                                CONSULTANT AGREEMENT as of 17 Oct 2022 (English)

                                                                                                                 

                                                                                                                **Before submitting this request, download and fill out the CONSULTANT AGREEMENT form above (either of the English or Malay version). Once completed, upload the agreement form before submitting the promotion request.**

                                                                                                                  EION4U SYSTEM

                                                                                                                    SALE OF GSA / GAE TERMINATION STATUS ENQUIRY

                                                                                                                      *If you choose bank-in, please make sure that your bank account details in your QM account are accurate and correct.

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