Customer Service

Submit a form

At EION Management, we embrace the priority to provide helpful information, answering questions, and responding to complaints. Customer service is our front line of support for clients and customers and we ensure that customers are satisfied with the products, services, and features that we have to offer. Submit your request & we shall get back to you within 3 to 5 working days with a satisfactory solution.

ACCOUNT LOGIN
ACCOUNT LOCKED DUE TO SIMILAR EMAIL OR REGISTRATION NUMBER

    ERROR POP UP

      IC NO. OR MOBILE NO. ALREADY EXISTS

        UNLOCK ACCOUNT

          *If this is an urgent request, kindly call Quantum Metal directly at 604 2260755 or 603 86053611.

          *For security purpose, you do not need to attach your NRIC copy to complete the request.

          ACCOUNT REGISTRATION
          REGISTRATION FORM – NON-INDIVIDUAL ACCOUNT (COMPANY)

            *This form is to raise a request for account registration under non-individual account/ company.

            Company Details

            *Please ensure email and mobile number are not registered/ used in Quantum Metal account.

            Bank details

            *Please ensure the name of the bank account is under your respective company to avoid payment-related issues in the future.

            REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (GRANDPARENT)

              *Please submit ONE request for ONE joint account per child

              Joined Account Registration Details

              Child is below 18 years old

              *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

              REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (PARENT)

                *Please submit ONE request for ONE joint account per child

                Joined Account Registration Details

                Child is below 18 years old

                *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                BENEFICIARY

                  *When the selection of “ESTATE” is ticked, the distribution of assets is based on the Will maker. If account holder wishes to untick the “ESTATE” option, the account holder must provide full beneficiary details as stated in the account for validation purposes before the process to untick the “ESTATE” option is taken.

                  Current Beneficiary Details:

                  CHANGE OF REFERRAL OR CONSULTANT
                  CHANGE OF REFERRAL – DORMANT ACCOUNT

                    CUSTOMER TO CHANGE OF REFERRAL / CONSULTANT


                      DEALER TO CHANGE OF REFERRAL / CONSULTANT


                        MERCHANT TO CHANGE OF REFERRAL / CONSULTANT


                          SENIOR MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

                            *Please note that this particular request is subject to the Management Approval.

                            CONSULTANT PROMOTION
                            REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE

                              On 28th August 2021, Quantum Metal (QM) has officially launched Quantum Metal Corporate University (QMCU), a world-class virtual academy for Consultants’ continuous learning & development.

                              As such, the newly promoted Consultant is required to pay a new promotion fee of RM300 in the form of GSA to QMCU. Kindly contact your upline/ Consultants for more information.

                              Should you have further queries about QMCU/ GEP, kindly contact QMCU CS at 60142341688.


                              Attachment1


                              Attachment2


                              Attachment3


                              Attachment4


                              Attachment5


                              CURRENCY
                              CHANGE OF DEFAULT CURRENCY

                                From To

                                EION4U SYSTEM

                                  FEEDBACK
                                  CUSTOMER FEEDBACK FORM

                                    Feedback Type

                                    GAE10X
                                    REQUEST TO BUY GAE10X VIA BANK-IN

                                      INTRODUCER
                                      REVERSE INTRODUCER STATUS

                                        PERSONAL DETAILS
                                        CHANGE OF EMAIL ADDRESS

                                          CHANGE OF MOBILE NUMBER

                                            NRIC NUMBER CORRECTION

                                              NAME CORRECTIONS

                                                PIN & PASSWORD
                                                6 DIGIT PIN

                                                 

                                                6 Digit Pin 2

                                                  *If this is an urgent request, kindly call Quantum Metal directly at 604 2260755 or 603 86053611.

                                                  SALE OF GSA / GAE TERMINATION STATUS ENQUIRY

                                                    *If you choose bank-in, please make sure that your bank account details in your QM account are accurate and correct.

                                                    Can't find what you need?

                                                    Our in-house support staff is here to help.

                                                    Customer Service

                                                    At EION Management, we embrace the priority to provide helpful information, answering questions, and responding to complaints. Customer service is our front line of support for clients and customers and we ensure that customers are satisfied with the products, services, and features that we have to offer. Submit your request & we shall get back to you within 3 to 5 working days with a satisfactory solution.

                                                    ACCOUNT LOGIN
                                                    ACCOUNT LOCKED DUE TO SIMILAR EMAIL OR REGISTRATION NUMBER

                                                      ERROR POP UP

                                                        IC NO. OR MOBILE NO. ALREADY EXISTS

                                                          UNLOCK ACCOUNT

                                                            *If this is an urgent request, kindly call Quantum Metal directly at 604 2260755 or 603 86053611.

                                                            *For security purpose, you do not need to attach your NRIC copy to complete the request.

                                                            ACCOUNT REGISTRATION
                                                            REGISTRATION FORM – NON-INDIVIDUAL ACCOUNT (COMPANY)

                                                              *This form is to raise a request for account registration under non-individual account/ company.

                                                              Company Details

                                                              *Please ensure email and mobile number are not registered/ used in Quantum Metal account.

                                                              Bank details

                                                              *Please ensure the name of the bank account is under your respective company to avoid payment-related issues in the future.

                                                              REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (GRANDPARENT)

                                                                *Please submit ONE request for ONE joint account per child

                                                                Joined Account Registration Details

                                                                Child is below 18 years old

                                                                *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                                                                REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (PARENT)

                                                                  *Please submit ONE request for ONE joint account per child

                                                                  Joined Account Registration Details

                                                                  Child is below 18 years old

                                                                  *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                                                                  BENEFICIARY

                                                                    *When the selection of “ESTATE” is ticked, the distribution of assets is based on the Will maker. If account holder wishes to untick the “ESTATE” option, the account holder must provide full beneficiary details as stated in the account for validation purposes before the process to untick the “ESTATE” option is taken.

                                                                    Current Beneficiary Details:

                                                                    CHANGE OF REFERRAL OR CONSULTANT
                                                                    CHANGE OF REFERRAL – DORMANT ACCOUNT

                                                                      CUSTOMER TO CHANGE OF REFERRAL / CONSULTANT


                                                                        DEALER TO CHANGE OF REFERRAL / CONSULTANT


                                                                          MERCHANT TO CHANGE OF REFERRAL / CONSULTANT


                                                                            SENIOR MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

                                                                              *Please note that this particular request is subject to the Management Approval.

                                                                              CURRENCY
                                                                              CHANGE OF DEFAULT CURRENCY

                                                                                From To

                                                                                FEEDBACK
                                                                                CUSTOMER FEEDBACK FORM

                                                                                  Feedback Type

                                                                                  GAE10X
                                                                                  REQUEST TO BUY GAE10X VIA BANK-IN

                                                                                    INTRODUCER
                                                                                    REVERSE INTRODUCER STATUS

                                                                                      PIN & PASSWORD
                                                                                      6 DIGIT PIN

                                                                                       

                                                                                      6 Digit Pin 2

                                                                                        *If this is an urgent request, kindly call Quantum Metal directly at 604 2260755 or 603 86053611.

                                                                                        PERSONAL DETAILS
                                                                                        CHANGE OF EMAIL ADDRESS

                                                                                          CHANGE OF MOBILE NUMBER

                                                                                            NRIC NUMBER CORRECTION

                                                                                              NAME CORRECTIONS

                                                                                                CONSULTANT PROMOTION
                                                                                                REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE

                                                                                                  On 28th August 2021, Quantum Metal (QM) has officially launched Quantum Metal Corporate University (QMCU), a world-class virtual academy for Consultants’ continuous learning & development.

                                                                                                  As such, the newly promoted Consultant is required to pay a new promotion fee of RM300 in the form of GSA to QMCU. Kindly contact your upline/ Consultants for more information.

                                                                                                  Should you have further queries about QMCU/ GEP, kindly contact QMCU CS at 60142341688.


                                                                                                  Attachment1


                                                                                                  Attachment2


                                                                                                  Attachment3


                                                                                                  Attachment4


                                                                                                  Attachment5


                                                                                                  EION4U SYSTEM

                                                                                                    SALE OF GSA / GAE TERMINATION STATUS ENQUIRY

                                                                                                      *If you choose bank-in, please make sure that your bank account details in your QM account are accurate and correct.

                                                                                                      CAN'T FIND WHAT YOU'RE LOOKING FOR?

                                                                                                      Our in-house support staff is here to help.

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