Customer Service

Submit a form

At EION Management, we embrace the priority to provide helpful information, answering questions, and responding to complaints. Customer service is our front line of support for clients and customers and we ensure that customers are satisfied with the products, services, and features that we have to offer. Submit your request & we shall get back to you within 3 to 5 working days with a satisfactory solution.

ACCOUNT LOGIN
ACCOUNT LOCKED DUE TO SIMILAR EMAIL OR REGISTRATION NUMBER

    ERROR POP UP

      IC NO. OR MOBILE NO. ALREADY EXISTS

        UNLOCK ACCOUNT

          *If this is an urgent request, kindly call Quantum Metal directly at 603 8605 3611.

          *For security purpose, you do not need to attach your NRIC copy to complete the request.

          ACCOUNT REGISTRATION
          REGISTRATION FORM – NON-INDIVIDUAL ACCOUNT (COMPANY)

            *This form is to raise a request for account registration under non-individual account/ company.

            Company Details

            *Please ensure email and mobile number are not registered/ used in Quantum Metal account.

            Bank details

            *Please ensure the name of the bank account is under your respective company to avoid payment-related issues in the future.

            REGISTRATION FORM – SHOP MERCHANT

              Please fill out the form below and click SUBMIT to complete your request.


              *Must be from the directors list.

              *Please ensure email and mobile number are not registered/ used in Quantum Metal account.

              *3rd party bank account will not be accepted. Please ensure the account listed belongs to the registered company.










              JUNIOR ACCOUNT CONVERT TO INDIVIDUAL ACCOUNT

                *Please submit ONE request for EACH parent-child joint account.

                Fill out the form below and click SUBMIT to complete your request.

                Child above 18 years old


                REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (GRANDPARENT)

                  *Please submit ONE request for ONE joint account per child

                  Joined Account Registration Details

                  Child is below 18 years old

                  *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                  REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (PARENT)

                    *Please submit ONE request for ONE joint account per child

                    Joined Account Registration Details

                    Child is below 18 years old

                    *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                    BENEFICIARY

                      *When the selection of “ESTATE” is ticked, the distribution of assets is based on the Will maker. If account holder wishes to untick the “ESTATE” option, the account holder must provide full beneficiary details as stated in the account for validation purposes before the process to untick the “ESTATE” option is taken.

                      Current Beneficiary Details:

                      CHANGE OF REFERRAL OR CONSULTANT
                      CHANGE OF REFERRAL – DORMANT ACCOUNT

                        CUSTOMER TO CHANGE REFERRAL / CONSULTANT

                        (07042022) QBEB-Memo-Change-of-Referral

                         

                          Carefully read the above QBEB Memo before filling out and submitting the form below.

                          DEALER CHANGE OF REFERRAL / CONSULTANT

                          (07042022) QBEB-Memo-Change-of-Referral

                           

                            Carefully read the above QBEB Memo before filling out and submitting the form below.

                            MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

                            (07042022) QBEB-Memo-Change-of-Referral

                             

                              Carefully read the above QBEB Memo before filling out and submitting the form below.

                              SENIOR MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

                                *Please note that this particular request is subject to the Management Approval.

                                REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE

                                *Starting the 1st of September 2022, Quantum Metal Corporate University (QMCU), a world-class virtual academy for Consultants’ continuous learning and development, will be under Quantum Bullion Exchange Board (QBEB). As such, all newly promoted Consultants are required to pay a new promotion fee of RM300 in the form of a GSA transfer to QBEB’s new account. Kindly refer to “REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE (v7) – 010922″ for more information; or contact your upline/ Consultant for more information.

                                 

                                Also, starting January 2022, all newly promoted consultants will no longer receive QM T-shirt and QM authorized card.

                                 

                                Should you have further queries about QBEB/ GEP, kindly contact QBEB at +603 9212 7925/ email at care@qbeb.org.*

                                 


                                  Attachment1


                                  Attachment2


                                  Attachment3


                                  Attachment4


                                  Attachment5


                                   

                                  CONSULTANT AGREEMENT

                                  **Before submitting the form, download the CONSULTANT AGREEMENT form above and fill out the form with the necessary information. Once completed, upload the agreement form before submitting the promotion request.**

                                    CURRENCY
                                    CHANGE OF DEFAULT CURRENCY

                                      From To

                                      EION4U SYSTEM

                                        FEEDBACK
                                        CUSTOMER FEEDBACK FORM

                                          Feedback Type

                                          GAE10X
                                          REQUEST TO BUY GAE10X VIA BANK-IN

                                            INTRODUCER
                                            REVERSE INTRODUCER STATUS

                                              INTRODUCER APPOINTMENT (INTERNAL USE ONLY)

                                                Please fill out the form below and click SUBMIT to complete your request.

                                                PERSONAL DETAILS
                                                CHANGE OF EMAIL ADDRESS

                                                  CHANGE OF MOBILE NUMBER

                                                    NRIC NUMBER CORRECTION

                                                      You can now edit/ correct your NRIC number and/or passport number in your QM Gold Storage Account before your KYC is approved/ completed.

                                                      ➡️ Login to your QM account >> click USER SETTINGS >> select EDIT PROFILE.

                                                      State your OCCUPATION before saving the correction.

                                                      To know how to do your KYC & if your KYC is approved, please click here.

                                                      NAME CORRECTIONS

                                                        You can now edit/correct your NAME in your QM Gold Storage Account before your KYC is approved/completed.

                                                        ➡️ Login to your QM account >> click USER SETTINGS >> select EDIT PROFILE.

                                                        State your OCCUPATION before saving the correction.

                                                        To know how to do your KYC & if your KYC is approved, please click here.

                                                        PIN & PASSWORD
                                                        6 DIGIT PIN

                                                         

                                                        6 Digit Pin 2

                                                          *If this is an urgent request, kindly call Quantum Metal directly at 603 8605 3611.

                                                          SALE OF GSA / GAE TERMINATION STATUS ENQUIRY

                                                            *If you choose bank-in, please make sure that your bank account details in your QM account are accurate and correct.

                                                            Can't find what you need?

                                                            Our in-house support staff is here to help.

                                                            Customer Service

                                                            At EION Management, we embrace the priority to provide helpful information, answering questions, and responding to complaints. Customer service is our front line of support for clients and customers and we ensure that customers are satisfied with the products, services, and features that we have to offer. Submit your request & we shall get back to you within 3 to 5 working days with a satisfactory solution.

                                                            ACCOUNT LOGIN
                                                            ACCOUNT LOCKED DUE TO SIMILAR EMAIL OR REGISTRATION NUMBER

                                                              ERROR POP UP

                                                                IC NO. OR MOBILE NO. ALREADY EXISTS

                                                                  UNLOCK ACCOUNT

                                                                    *If this is an urgent request, kindly call Quantum Metal directly at 603 8605 3611.

                                                                    *For security purpose, you do not need to attach your NRIC copy to complete the request.

                                                                    ACCOUNT REGISTRATION
                                                                    REGISTRATION FORM – NON-INDIVIDUAL ACCOUNT (COMPANY)

                                                                      *This form is to raise a request for account registration under non-individual account/ company.

                                                                      Company Details

                                                                      *Please ensure email and mobile number are not registered/ used in Quantum Metal account.

                                                                      Bank details

                                                                      *Please ensure the name of the bank account is under your respective company to avoid payment-related issues in the future.

                                                                      REGISTRATION FORM – SHOP MERCHANT

                                                                        Please fill out the form below and click SUBMIT to complete your request.


                                                                        *Must be from the directors list.

                                                                        *Please ensure email and mobile number are not registered/ used in Quantum Metal account.

                                                                        *3rd party bank account will not be accepted. Please ensure the account listed belongs to the registered company.










                                                                        JUNIOR ACCOUNT CONVERT TO INDIVIDUAL ACCOUNT

                                                                          *Please submit ONE request for EACH parent-child joint account.

                                                                          Fill out the form below and click SUBMIT to complete your request.

                                                                          Child above 18 years old


                                                                          REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (GRANDPARENT)

                                                                            *Please submit ONE request for ONE joint account per child

                                                                            Joined Account Registration Details

                                                                            Child is below 18 years old

                                                                            *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                                                                            REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (PARENT)

                                                                              *Please submit ONE request for ONE joint account per child

                                                                              Joined Account Registration Details

                                                                              Child is below 18 years old

                                                                              *Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

                                                                              BENEFICIARY

                                                                                *When the selection of “ESTATE” is ticked, the distribution of assets is based on the Will maker. If account holder wishes to untick the “ESTATE” option, the account holder must provide full beneficiary details as stated in the account for validation purposes before the process to untick the “ESTATE” option is taken.

                                                                                Current Beneficiary Details:

                                                                                CHANGE OF REFERRAL OR CONSULTANT
                                                                                CHANGE OF REFERRAL – DORMANT ACCOUNT

                                                                                  CUSTOMER TO CHANGE REFERRAL / CONSULTANT

                                                                                  (07042022) QBEB-Memo-Change-of-Referral

                                                                                   

                                                                                    Carefully read the above QBEB Memo before filling out and submitting the form below.

                                                                                    DEALER CHANGE OF REFERRAL / CONSULTANT

                                                                                    (07042022) QBEB-Memo-Change-of-Referral

                                                                                     

                                                                                      Carefully read the above QBEB Memo before filling out and submitting the form below.

                                                                                      MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

                                                                                      (07042022) QBEB-Memo-Change-of-Referral

                                                                                       

                                                                                        Carefully read the above QBEB Memo before filling out and submitting the form below.

                                                                                        SENIOR MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

                                                                                          *Please note that this particular request is subject to the Management Approval.

                                                                                          CURRENCY
                                                                                          CHANGE OF DEFAULT CURRENCY

                                                                                            From To

                                                                                            FEEDBACK
                                                                                            CUSTOMER FEEDBACK FORM

                                                                                              Feedback Type

                                                                                              GAE10X
                                                                                              REQUEST TO BUY GAE10X VIA BANK-IN

                                                                                                INTRODUCER
                                                                                                REVERSE INTRODUCER STATUS

                                                                                                  INTRODUCER APPOINTMENT (INTERNAL USE ONLY)

                                                                                                    Please fill out the form below and click SUBMIT to complete your request.

                                                                                                    PIN & PASSWORD
                                                                                                    6 DIGIT PIN

                                                                                                     

                                                                                                    6 Digit Pin 2

                                                                                                      *If this is an urgent request, kindly call Quantum Metal directly at 603 8605 3611.

                                                                                                      PERSONAL DETAILS
                                                                                                      CHANGE OF EMAIL ADDRESS

                                                                                                        CHANGE OF MOBILE NUMBER

                                                                                                          NRIC NUMBER CORRECTION

                                                                                                            You can now edit/ correct your NRIC number and/or passport number in your QM Gold Storage Account before your KYC is approved/ completed.

                                                                                                            ➡️ Login to your QM account >> click USER SETTINGS >> select EDIT PROFILE.

                                                                                                            State your OCCUPATION before saving the correction.

                                                                                                            To know how to do your KYC & if your KYC is approved, please click here.

                                                                                                            NAME CORRECTIONS

                                                                                                              You can now edit/correct your NAME in your QM Gold Storage Account before your KYC is approved/completed.

                                                                                                              ➡️ Login to your QM account >> click USER SETTINGS >> select EDIT PROFILE.

                                                                                                              State your OCCUPATION before saving the correction.

                                                                                                              To know how to do your KYC & if your KYC is approved, please click here.

                                                                                                              CONSULTANT PROMOTION
                                                                                                              REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE

                                                                                                              *Starting the 1st of September 2022, Quantum Metal Corporate University (QMCU), a world-class virtual academy for Consultants’ continuous learning and development, will be under Quantum Bullion Exchange Board (QBEB). As such, all newly promoted Consultants are required to pay a new promotion fee of RM300 in the form of a GSA transfer to QBEB’s new account. Kindly refer to “REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE (v7) – 010922″ for more information; or contact your upline/ Consultant for more information.

                                                                                                               

                                                                                                              Also, starting January 2022, all newly promoted consultants will no longer receive QM T-shirt and QM authorized card.

                                                                                                               

                                                                                                              Should you have further queries about QBEB/ GEP, kindly contact QBEB at +603 9212 7925/ email at care@qbeb.org.*

                                                                                                               


                                                                                                                Attachment1


                                                                                                                Attachment2


                                                                                                                Attachment3


                                                                                                                Attachment4


                                                                                                                Attachment5


                                                                                                                 

                                                                                                                CONSULTANT AGREEMENT

                                                                                                                **Before submitting the form, download the CONSULTANT AGREEMENT form above and fill out the form with the necessary information. Once completed, upload the agreement form before submitting the promotion request.**

                                                                                                                  EION4U SYSTEM

                                                                                                                    SALE OF GSA / GAE TERMINATION STATUS ENQUIRY

                                                                                                                      *If you choose bank-in, please make sure that your bank account details in your QM account are accurate and correct.

                                                                                                                      CAN'T FIND WHAT YOU'RE LOOKING FOR?

                                                                                                                      Our in-house support staff is here to help.

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