Customer Service

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At EION Management, we embrace the priority to provide helpful information, answering questions, and responding to complaints. Customer service is our front line of support for clients and customers and we ensure that customers are satisfied with the products, services, and features that we have to offer. Submit your request & we shall get back to you within 3 to 5 working days with a satisfactory solution.

ACCOUNT LOGIN

ACCOUNT LOCKED DUE TO SIMILAR EMAIL OR REGISTRATION NUMBER

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IC NO. OR MOBILE NO. ALREADY EXISTS

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ACCOUNT REGISTRATION

JUNIOR ACCOUNT CONVERT TO INDIVIDUAL ACCOUNT

NON-INDIVIDUAL ACCOUNT (COMPANY) REGISTRATION

REGISTRATION FORM FOR NON INDIVIDUAL ACCOUNT ( COMPANY ) & SAMPLE OF RESOLUTION LETTER

Starting 12 Oct 2022, Non-Individual Accounts (Company) Registration requests shall be submitted directly to QM via LIVE CHAT at https://www.quantummetal.com.my/ to get the e-KYC link for verification purposes.
The same documentary requirements as listed below are to be submitted:
1. Full set of company registration by SSM
2. Latest renewed company registration by SSM
3. NRIC/ Passport (Non-Malaysian) copy for all directors/ sole proprietor
4. Screenshot of the company’s bank account number and bank account holder’s name
On top of the above documents, please refer to the attached Resolution Letter for other requirements.
📍Important Notes📍
a. The company email and mobile number are not yet registered/used in any other QM accounts.
b. The name of the bank account holder should be under your company name to avoid payment-related issues in the future.
c. The contact person must be one of the Directors.
d. The Resolution Letter is required in appointing the said Director as the company contact person and in executing BUY & SELL for this QM account (For Sdn Bhd / Partnership).

REGISTRATION FORM – SHOP MERCHANT

Please fill out the form below and click SUBMIT to complete your request.

Requester’s Full Name (as per NRIC)

Requester’s NRIC No./Passport No. (Non-Malaysian)

Requester’s Mobile No.

Requester’s Email

Referral’s Full Name (as per NRIC)

Referral’s NRIC No./Passport No. (Non-Malaysian)

Referral’s Mobile No.

Referral’s Email

Company Details
Company Name

Company Registration No.

Company Registration Date

Company’s Email

Company’s Contact No.

Company’s Contact Person

Nature of Business

Business Address

Director’s Details

*Must be from the directors list.

Full Name (as per NRIC)

NRIC No./Passport No. (Non-Malaysian)

Mobile No.

Email

*Please ensure email and mobile number are not registered/ used in Quantum Metal account.

Bank Details

*3rd party bank account will not be accepted. Please ensure the account listed belongs to the registered company.

Bank Name

Name of Bank Account Holder

Bank Account No.

Please attach the following documents. Attachments are compulsory.
1. Full Set of Company Registration (SSM, Form9, Form49)
Please attach a copy of your SSM registration.

Please attach a copy of your Form9 registration.

Please attach a copy of your Form49 registration.

2. The latest/renewed SSM- Business License
Please attach a copy of your latest/renewed SSM- Business License.

3. Copy of NRIC/ Passport (Non-Malaysian) of ALL Directors / Sole Proprietor
Please attach a copy of the NRIC/Passport of ALL Directors / Sole Proprietor.

4. Copy of Bank Statement of the Company Account
Please attach a copy of the bank statement of the company account.

5. Photo of Shop – Outside with Sign Board & Inside of the shop
Please attach photo shop – outside with sign board & inside of the shop.

REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (GRANDPARENT)

*Please submit ONE request for ONE joint account per child

Joined Account Registration Details
Referral’s/ Consultant’s Full Name (as per NRIC)

Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

Referral’s/ Consultant’s Mobile No.

Referral’s/ Consultant’s Email

Grandparent’s Full Name (as per NRIC)

Grandparent’s NRIC No./ Passport No. (Non-Malaysian)

Grandparent’s Mobile No.

Grandparent’s Email

Child is below 18 years old
Child’s Full Name (as per NRIC)

Child’s NRIC No./ Passport No. (Non-Malaysian)

Child’s Mobile No.

Child’s Email

Relationship

Please attach the front of NRIC of the child

Please attach the back of NRIC of the child

Please attach the Birth Certificate of the parent

Please attach the Birth Certificate of the child

*Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

Remarks

REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (PARENT)

*Please submit ONE request for ONE joint account per child

Joined Account Registration Details
Referral’s/ Consultant’s Full Name (as per NRIC)

Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

Referral’s/ Consultant’s Mobile No.

Referral’s/ Consultant’s Email

Parent’s Full Name (as per NRIC)

Parent’s NRIC No./ Passport No. (Non-Malaysian)

Parent’s Mobile No.

Parent’s Email

Child is below 18 years old
Child’s Full Name (as per NRIC)

Child’s NRIC No./ Passport No. (Non-Malaysian)

Child’s Mobile No.

Child’s Email

Relationship

Please attach the front of NRIC of the child

Please attach the back of NRIC of the child

Please attach the Birth Certificate of the child

*Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

Remarks

BENEFICIARY

CHANGE OF REFERRAL OR CONSULTANT

CHANGE OF REFERRAL – DORMANT ACCOUNT

Starting 27 December 2022, EION Management will no longer send change of referral (for dormant accounts) requests on your behalf. All requestors are asked to directly send this change of referral request to QM. Kindly download and fill out the form attached and send it to QM via care@qbeb.org or LIVE Chat.

Thank you for your continued support and cooperation.

CHANGE OF REFERRAL – DORMANT ACCOUNT

CUSTOMER TO CHANGE REFERRAL / CONSULTANT

(07042022) QBEB-Memo-Change-of-Referral

Carefully read the above QBEB Memo before filling out and submitting the form below.

Full Name (as per NRIC)

NRIC No./ Passport No. (Non-Malaysian)

Mobile No.

Email

CURRENT Referral’s/ Consultant’s Full Name (as per NRIC)

CURRENT Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

CURRENT Referral’s/ Consultant’s Mobile No.

CURRENT Referral’s/ Consultant’s Email

NEW Referral’s/ Consultant’s Full Name (as per NRIC)

NEW Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

NEW Referral’s/ Consultant’s Mobile No.

NEW Referral’s/ Consultant’s Email

Reason of Change

Remarks

I confirm that I have read and understood the QBEB Memo dated 7th of April 2022.

DEALER CHANGE OF REFERRAL / CONSULTANT

(07042022) QBEB-Memo-Change-of-Referral

Carefully read the above QBEB Memo before filling out and submitting the form below.

Full Name (as per NRIC)

NRIC No./ Passport No. (Non-Malaysian)

Mobile No.

Email

CURRENT Referral’s/ Consultant’s Full Name (as per NRIC)

CURRENT Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

CURRENT Referral’s/ Consultant’s Mobile No.

CURRENT Referral’s/ Consultant’s Email

NEW Referral’s/ Consultant’s Full Name (as per NRIC)

NEW Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

NEW Referral’s/ Consultant’s Mobile No.

NEW Referral’s/ Consultant’s Email

Reason of Change

Remarks

I confirm that I have read and understood the QBEB Memo dated 7th of April 2022.

MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

(07042022) QBEB-Memo-Change-of-Referral

Carefully read the above QBEB Memo before filling out and submitting the form below.

Full Name (as per NRIC)

NRIC No./ Passport No. (Non-Malaysian)

Mobile No.

Email

CURRENT Referral’s/ Consultant’s Full Name (as per NRIC)

CURRENT Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

CURRENT Referral’s/ Consultant’s Mobile No.

CURRENT Referral’s/ Consultant’s Email

NEW Referral’s/ Consultant’s Full Name (as per NRIC)

NEW Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

NEW Referral’s/ Consultant’s Mobile No.

NEW Referral’s/ Consultant’s Email

Reason of Change

Remarks

I confirm that I have read and understood the QBEB Memo dated 7th of April 2022.

SENIOR MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE

*Starting September 2022, Quantum Metal Corporate University (QMCU), a world-class virtual academy for Consultants’ continuous learning and development, will be replaced by Quantum Bullion Exchange Board (QBEB). As such, all newly promoted Consultants are required to pay a new promotion fee of RM300 in the form of a GSA transfer to QBEB’s new account and get a training and QM authorization card.

Kindly refer to “REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE (v7) – 010922″ for more information; or contact your upline/ Consultant for more information.

For all consultants promoted within the period of January 2022 to August 2022, you will need to place an order QM T-shirt and QM-authorized card with additional pay.

Should you have further queries about QBEB/ GEP, kindly contact QBEB at +603 9212 7925/ email at care@qbeb.org.*

Have you transferred RM300 worth of GSA to QBEB?

Full Name (as per NRIC)

NRIC No./ Passport No. (Non-Malaysian)

Mobile No.

Email

Consultant Rank

Number of Direct Sales

Number of Direct Investors

GSA Number

CURRENT Referral’s/ Consultant’s Full Name (as per NRIC)

CURRENT Referral’s/ Consultant’s Mobile No.

Attachment1

Please attach the screenshot of transfer acknowledgement slip of RM300 to QBEB for GOLD Education Programme.

Please attach the screenshot of 5 direct investors with the total amount of RM30,000 of GAE10X.
** Please get the screenshot from your direct Consultant.

Attachment2

Please attach the screenshot of the total number of 5 direct Consultant (D).

Attachment3

Please attach the screenshot of the total number of 25 direct Consultant (D) & 5 direct Consultant (DD).

Attachment4

Please attach the screenshot of the total number of 5 direct Consultant (M).

Attachment5

Please attach the screenshot of the total number of 25 direct Consultant (M) & 5 direct Consultant (MD).

Please attach the CONSULTANT AGREEMENT form here.

Your message (optional)

CONSULTANT AGREEMENT as of 17 Oct 2022 (Malay)

CONSULTANT AGREEMENT as of 17 Oct 2022 (English)

**Before submitting this request, download and fill out the CONSULTANT AGREEMENT form above (either of the English or Malay version). Once completed, upload the agreement form before submitting the promotion request.**

CURRENCY

CHANGE OF DEFAULT CURRENCY

EION4U SYSTEM

FEEDBACK

CUSTOMER FEEDBACK FORM

GAE10X

REQUEST TO BUY GAE10X VIA BANK-IN

INTRODUCER

REVERSE INTRODUCER STATUS

INTRODUCER APPOINTMENT (INTERNAL USE ONLY)

PERSONAL DETAILS

CHANGE OF EMAIL ADDRESS

CHANGE OF MOBILE NUMBER

NRIC NUMBER CORRECTION

NAME CORRECTIONS

PIN & PASSWORD

6 DIGIT PIN

SALE OF GSA / GAE TERMINATION STATUS ENQUIRY

Please note that the below submission is only to enquire about the status of the sale of GSA or the manual termination of GAE5X/10X request that you have submitted to QM directly. This is not a NEW sale / manual termination submission.

Full Name (as per NRIC)

NRIC No./ Passport No. (Non-Malaysian)

Mobile No.

Email

Choose the product to sell or to terminate

Payment method

*If you choose bank-in, please make sure that your bank account details in your QM account are accurate and correct.

GSA / GAE code

Grams submitted to sell / Units submitted for termination to QM.

Please upload your screenshot of submission to/conversation with QM.

Your message (optional)

Can't find what you need?

Our in-house support staff is here to help.

ACCOUNT LOGIN

ACCOUNT LOCKED DUE TO SIMILAR EMAIL OR REGISTRATION NUMBER

ERROR POP UP

IC NO. OR MOBILE NO. ALREADY EXISTS

UNLOCK ACCOUNT

ACCOUNT REGISTRATION

JUNIOR ACCOUNT CONVERT TO INDIVIDUAL ACCOUNT

NON-INDIVIDUAL ACCOUNT (COMPANY) REGISTRATION

REGISTRATION FORM FOR NON INDIVIDUAL ACCOUNT ( COMPANY ) & SAMPLE OF RESOLUTION LETTER

REGISTRATION FORM – SHOP MERCHANT

Please fill out the form below and click SUBMIT to complete your request.

Requester’s Full Name (as per NRIC)

Requester’s NRIC No./Passport No. (Non-Malaysian)

Requester’s Mobile No.

Requester’s Email

Referral’s Full Name (as per NRIC)

Referral’s NRIC No./Passport No. (Non-Malaysian)

Referral’s Mobile No.

Referral’s Email

Company Details
Company Name

Company Registration No.

Company Registration Date

Company’s Email

Company’s Contact No.

Company’s Contact Person

Nature of Business

Business Address

Director’s Details

*Must be from the directors list.

Full Name (as per NRIC)

NRIC No./Passport No. (Non-Malaysian)

Mobile No.

Email

*Please ensure email and mobile number are not registered/ used in Quantum Metal account.

Bank Details

*3rd party bank account will not be accepted. Please ensure the account listed belongs to the registered company.

Bank Name

Name of Bank Account Holder

Bank Account No.

Please attach the following documents. Attachments are compulsory.
1. Full Set of Company Registration (SSM, Form9, Form49)
Please attach a copy of your SSM registration.

Please attach a copy of your Form9 registration.

Please attach a copy of your Form49 registration.

2. The latest/renewed SSM- Business License
Please attach a copy of your latest/renewed SSM- Business License.

3. Copy of NRIC/ Passport (Non-Malaysian) of ALL Directors / Sole Proprietor
Please attach a copy of the NRIC/Passport of ALL Directors / Sole Proprietor.

4. Copy of Bank Statement of the Company Account
Please attach a copy of the bank statement of the company account.

5. Photo of Shop – Outside with Sign Board & Inside of the shop
Please attach photo shop – outside with sign board & inside of the shop.

REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (GRANDPARENT)

*Please submit ONE request for ONE joint account per child

Joined Account Registration Details
Referral’s/ Consultant’s Full Name (as per NRIC)

Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

Referral’s/ Consultant’s Mobile No.

Referral’s/ Consultant’s Email

Grandparent’s Full Name (as per NRIC)

Grandparent’s NRIC No./ Passport No. (Non-Malaysian)

Grandparent’s Mobile No.

Grandparent’s Email

Child is below 18 years old
Child’s Full Name (as per NRIC)

Child’s NRIC No./ Passport No. (Non-Malaysian)

Child’s Mobile No.

Child’s Email

Relationship

Please attach the front of NRIC of the child

Please attach the back of NRIC of the child

Please attach the Birth Certificate of the parent

Please attach the Birth Certificate of the child

*Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

Remarks

REQUEST TO OPEN A JOINT ACCOUNT FOR CHILD BELOW 18 YEARS OLD (PARENT)

*Please submit ONE request for ONE joint account per child

Joined Account Registration Details
Referral’s/ Consultant’s Full Name (as per NRIC)

Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

Referral’s/ Consultant’s Mobile No.

Referral’s/ Consultant’s Email

Parent’s Full Name (as per NRIC)

Parent’s NRIC No./ Passport No. (Non-Malaysian)

Parent’s Mobile No.

Parent’s Email

Child is below 18 years old
Child’s Full Name (as per NRIC)

Child’s NRIC No./ Passport No. (Non-Malaysian)

Child’s Mobile No.

Child’s Email

Relationship

Please attach the front of NRIC of the child

Please attach the back of NRIC of the child

Please attach the Birth Certificate of the child

*Please ensure email and mobile no. are not registered/ used in Quantum Metal’s account.

Remarks

BENEFICIARY

CHANGE OF REFERRAL OR CONSULTANT

CHANGE OF REFERRAL – DORMANT ACCOUNT

Thank you for your continued support and cooperation.

CHANGE OF REFERRAL – DORMANT ACCOUNT

CUSTOMER TO CHANGE REFERRAL / CONSULTANT

(07042022) QBEB-Memo-Change-of-Referral

Carefully read the above QBEB Memo before filling out and submitting the form below.

Full Name (as per NRIC)

NRIC No./ Passport No. (Non-Malaysian)

Mobile No.

Email

CURRENT Referral’s/ Consultant’s Full Name (as per NRIC)

CURRENT Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

CURRENT Referral’s/ Consultant’s Mobile No.

CURRENT Referral’s/ Consultant’s Email

NEW Referral’s/ Consultant’s Full Name (as per NRIC)

NEW Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

NEW Referral’s/ Consultant’s Mobile No.

NEW Referral’s/ Consultant’s Email

Reason of Change

Remarks

I confirm that I have read and understood the QBEB Memo dated 7th of April 2022.

DEALER CHANGE OF REFERRAL / CONSULTANT

(07042022) QBEB-Memo-Change-of-Referral

Carefully read the above QBEB Memo before filling out and submitting the form below.

Full Name (as per NRIC)

NRIC No./ Passport No. (Non-Malaysian)

Mobile No.

Email

CURRENT Referral’s/ Consultant’s Full Name (as per NRIC)

CURRENT Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

CURRENT Referral’s/ Consultant’s Mobile No.

CURRENT Referral’s/ Consultant’s Email

NEW Referral’s/ Consultant’s Full Name (as per NRIC)

NEW Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

NEW Referral’s/ Consultant’s Mobile No.

NEW Referral’s/ Consultant’s Email

Reason of Change

Remarks

I confirm that I have read and understood the QBEB Memo dated 7th of April 2022.

MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

(07042022) QBEB-Memo-Change-of-Referral

Carefully read the above QBEB Memo before filling out and submitting the form below.

Full Name (as per NRIC)

NRIC No./ Passport No. (Non-Malaysian)

Mobile No.

Email

CURRENT Referral’s/ Consultant’s Full Name (as per NRIC)

CURRENT Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

CURRENT Referral’s/ Consultant’s Mobile No.

CURRENT Referral’s/ Consultant’s Email

NEW Referral’s/ Consultant’s Full Name (as per NRIC)

NEW Referral’s/ Consultant’s NRIC No./ Passport No. (Non-Malaysian)

NEW Referral’s/ Consultant’s Mobile No.

NEW Referral’s/ Consultant’s Email

Reason of Change

Remarks

I confirm that I have read and understood the QBEB Memo dated 7th of April 2022.

SENIOR MERCHANT TO CHANGE OF REFERRAL / CONSULTANT

CURRENCY

CHANGE OF DEFAULT CURRENCY

FEEDBACK

CUSTOMER FEEDBACK FORM

GAE10X

REQUEST TO BUY GAE10X VIA BANK-IN

INTRODUCER

REVERSE INTRODUCER STATUS

INTRODUCER APPOINTMENT (INTERNAL USE ONLY)

PIN & PASSWORD

6 DIGIT PIN

PERSONAL DETAILS

CHANGE OF EMAIL ADDRESS

CHANGE OF MOBILE NUMBER

NRIC NUMBER CORRECTION

NAME CORRECTIONS

CONSULTANT PROMOTION

REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE

Kindly refer to “REQUEST FOR PROMOTION TO CONSULTANT AND ABOVE (v7) – 010922″ for more information; or contact your upline/ Consultant for more information.

For all consultants promoted within the period of January 2022 to August 2022, you will need to place an order QM T-shirt and QM-authorized card with additional pay.

Should you have further queries about QBEB/ GEP, kindly contact QBEB at +603 9212 7925/ email at care@qbeb.org.*

Have you transferred RM300 worth of GSA to QBEB?

Full Name (as per NRIC)

NRIC No./ Passport No. (Non-Malaysian)

Mobile No.

Email

Consultant Rank

Number of Direct Sales

Number of Direct Investors

GSA Number

CURRENT Referral’s/ Consultant’s Full Name (as per NRIC)

CURRENT Referral’s/ Consultant’s Mobile No.

Attachment1

Please attach the screenshot of transfer acknowledgement slip of RM300 to QBEB for GOLD Education Programme.

Please attach the screenshot of 5 direct investors with the total amount of RM30,000 of GAE10X.
** Please get the screenshot from your direct Consultant.

Attachment2

Please attach the screenshot of the total number of 5 direct Consultant (D).

Attachment3

Please attach the screenshot of the total number of 25 direct Consultant (D) & 5 direct Consultant (DD).

Attachment4

Please attach the screenshot of the total number of 5 direct Consultant (M).

Attachment5

Please attach the screenshot of the total number of 25 direct Consultant (M) & 5 direct Consultant (MD).

Please attach the CONSULTANT AGREEMENT form here.

Your message (optional)

CONSULTANT AGREEMENT as of 17 Oct 2022 (Malay)

CONSULTANT AGREEMENT as of 17 Oct 2022 (English)

EION4U SYSTEM

SALE OF GSA / GAE TERMINATION STATUS ENQUIRY

Full Name (as per NRIC)

NRIC No./ Passport No. (Non-Malaysian)

Mobile No.

Email

Choose the product to sell or to terminate

Payment method

*If you choose bank-in, please make sure that your bank account details in your QM account are accurate and correct.

GSA / GAE code

Grams submitted to sell / Units submitted for termination to QM.

Please upload your screenshot of submission to/conversation with QM.

Your message (optional)

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Our in-house support staff is here to help.

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